Refund policy

Our Promise

At Cora Island Wear, we want you to love every piece you purchase.
Each item is chosen and packed with care but if something isn’t quite right, we’re here to help.

This policy outlines your rights and our process for refunds, returns, and exchanges, in line with the Australian Consumer Law (ACL) and Shopify’s standards.

1. Change of Mind

We do not offer refunds for change of mind, wrong size, or if you simply no longer want the item.
However, we’re happy to offer an exchange or store credit if the item meets the below conditions:

  • Returned within 14 days of receiving your order

  • Item is unworn, unwashed, and unused with all original tags attached

  • Proof of purchase is provided (receipt or order number)

Store credits will be issued in the form of a digital gift card, valid for 12 months from the date of issue.

Please note: For hygiene reasons, earrings, swimwear, and sale items are final sale and cannot be returned or exchanged unless deemed faulty.

2. Faulty or Damaged Items

We take quality seriously and thoroughly inspect each item before sending.
If your order arrives damaged or faulty, please contact us at [insert your support email] within 7 days of receiving your parcel.

Include:

  • Your full name and order number

  • Photos clearly showing the fault or damage

  • A short description of the issue

Once reviewed, we’ll organise a repair, replacement, exchange, or refund as required by the Australian Consumer Law.

3. Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please notify us at coraislandwear@gmail.com within 7 days.
We’ll fix the issue promptly by sending the correct item or refunding the missing product.

4. Returns Process

  1. Email coraislandwear@gmail.com with your order number and reason for return.

  2. Our team will respond with return instructions and an approval number (if applicable).

  3. Post the item back to us using a trackable service.

    • Return postage costs are the responsibility of the customer (unless the item is faulty).

  4. Once received and inspected, we’ll issue your exchange, store credit, or refund within 5–7 business days.

5. Refunds (if applicable)

Approved refunds will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

We cannot process refunds to a different card, payment method, or person than the original order.

6. Sale Items

All sale and discounted items are final sale unless the product is faulty or damaged.
Please check product descriptions carefully before purchasing.

7. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.
Items purchased using a gift card follow the same return conditions outlined in this policy.

8. Shipping Costs

Shipping costs (including original shipping fees) are non-refundable, unless the product is confirmed faulty or an error was made on our end.

If you received free shipping and your return causes the order to fall below the free-shipping threshold, the original shipping cost will be deducted from your refund or store credit.

9. Australian Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy affects your rights under Australian law.